SHIPPING & RETURNS

SHIPPING POLICY

*Note: All shipping fees are subject to change at any time without prior notice.

 

(1) For customers in CAMBODIA, orders are shipped directly from our Cambodian office. There is a flat rate for delivery charge of $2.50 and it is automatically applied to your total purchase price at checkout.

 

(2) For customers in SOUTH KOREA, orders are shipped directly from our South Korean office. There is a flat rate delivery fee of $4.50 for orders weighing up to 2 kg. For orders weighing more than 2 kg, you will be sent an additional confirmation email with an extra shipping fee (within 1 business day of an order placement) before your order is processed.

(3) For INTERNATIONAL Customers, we offer worldwide and affordable shipping services through Korea post EMS and K-packet shipping methods. Korea post virtually covers almost every country in the world. Both shipping methods have some differences as explained below:

                               Current Shipping Chart

Countries:            K-Packet (Standard)      EMS (Express)

Canada & USA              $15.75                  $25.95

Bhutan                          Unavailable            $25.85

Brazil                           Unavailable            $28.75

China                          $12.75                  $23.85

France                          Unavailable            $27.75

Germany                      $12.75                  $19.75

Hong Kong                   $8.85                    $22.95

India                           Unavailable             $23.75

Indonesia                     Unavailable             $21.75

Japan                          Unavailable             $21.75

Kazakhstan                   Unavailable             $24.95

Luxembourg                  Unavailable              $24.95

Malaysia                     $12.75                   $21.85

Mexico                       Unavailable              $25.75

Netherlands                 Unavailable              $26.85

Philippines                   $12.75                   $21.75

Poland                        Unavailable              $25.85

Qatar                         Unavailable              $25.75

Russia                         $12.75                   $25.75

Saudi Arabia               Unavailable               Unavailable

Singapore                   Unavailable               $25.75

Slovenia                     Unavailable               $26.75

Spain                        Unavailable                $26.75

Switzerland                 Unavailable               $26.75

Taiwan                      Unavailable                $21.75

Thailand                    $12.75                     $21.75

UAE                          Unavailable               $26.85

United Kingdom           $15.75                    $25.75

Vietnam                     $13.75                    $23.75

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*Note: The above is a temporary shipping chart as of February 20th, 2020 until further notice. This chart indicates the flat rate shipping fee for K-Packet and EMS to currently available countries. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.

Shipping Chart (Pre-COVID)

Countries/Regions:

____________________________________________________________________________________________________________

 

Zone 1:                                                                         K-Packet (up to 2 kg)                   EMS (up to 2 kg)

Hong Kong, Japan, Macao, Taiwan                                   $7.50 (5-10 Business Days)         $16.50 (3-5 Business Days)      

Zone 2: 

Bangladesh, Brunei Darussalam, Cambodia, East Timor,        $9.50 (5-15 Business Days)          $15.50 (3-7 Business Days)

Indonesia, Laos, Malaysia, Mongolia, Myanmar,

Philippines, Singapore, Thailand, Vietnam

Zone 3:                                                                        $9.50 (5-30 Business Days)         $20.50 (3-7 Business Days)

North America: Canada, USA

Western Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, Switzerland, Sweden, United Kingdom

Eastern Europe: Albania, Belarus, Czech Republic, Estonia, Hungary, Moldova, Poland, Romania, Russia, Ukraine

Middle East: Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates

Oceania: Australia, New Zealand, Papua New Guinea

Asia: Afghanistan, India, Kazakhstan, Nepal, Pakistan, Sri Lanka

Zone 4:                                                                       $10.50 (10-30 Business Days)       $23.50 (4-7 Business Days)       Africa: Egypt, Kenya, Libya, Nigeria, South Africa

Central & South America: Argentina, Brazil, Chile, Mexico, Panama, Peru, Uruguay

West Indies: Cuba, Dominica, Haiti

South Pacific: Fiji, Kiribati, Samoa, Solomon Islands

__________________________________________________________________________________________________

*The above chart indicates the Be Mused Korea flat rate shipping fee for orders weighing up to 2 kg. For orders weighing more than 2 kg, you will be emailed an additional confirmation email with an extra shipping fee (within 1 business day of an order placement) before your order is processed.

ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.

Shipping General

  • Please allow 2-3 business days for your order to be processed by Daroth Store.

  • You may cancel your order (without penalty) within 12 hours of placing your order.

  • There is a penalty fee of $2.50 for order cancellations after 12 hours.

  • Once your order is processed and left Daroth Store, EMS takes 3-10 business days and K-Packet shipping takes 6-30 days worldwide. 

  • Tracking confirmation will be emailed to you once your order leaves Daroth Store.

  • Please ensure that your shipping information is complete and accurate. If your package is returned to us due to an incorrect address on your order, you will receive a partial refund with the original shipping fee deducted from your total paid amount. If your package is lost due to an incorrect address you provided and is not returned to us, we will NOT issue a refund in any form.

Customs & Import Duty

  • Some countries may restrict import of cosmetics goods depending on their policies, and issues that may arise are the responsibility of the customer (the buyer). Customers are also fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your own country's customs.

  • Delays or customs duty charge. If your package is returned to us by your country's customs, we will issue a partial refund with the original shipping fee deducted from your total payment.​

Possible Delays / Unclaimed Package / Failed Delivery

  • Please note, there may be extra customs clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated time.

  • Daroth Store is not responsible for unclaimed packages. If the package is returned to us because it was unclaimed, a refund will be issued after a deduction of the original shipping fee.

  • Failed delivery due to an incorrect address and/or lost package due to handling of customer's country postal service will not be considered for a refund. Daroth Store is not responsible for post packages once it leaves our office.

  • Occasionally, packages may be delayed at your own country's customs. Daroth Store is not responsible for your country's customs.​​

RETURNS & EXCHANGE POLICY

Returns

Our policy last 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically be applied to your original method of payment, within a certain amount of days.

Exchange (if applicable)

We only replace items if they are defective or damaged. Send an email at: contact@darothstore.com.

Return Address:

Contact our call center office in South Korea and we will inform you of where to ship the product back to us that is more convenient for you. Email: contact@darothstore.com / Tel: +82 (010) 9503-1772. Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Buyer Protection

  • You will receive a FULL REFUND if you don't receive your order.

  • You will receive a FULL REFUND if you receive the wrong item ordered, or you can opt for an EXCHANGE for a different item with the same price.